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Consumer
Information
There
are many things a consumer in Arkansas should be aware of
while doing business or entering into any contract, most of
which involves the application of sound judgement and good
comon sense.
CAREFULLY
read any contract before signing. NEVER let someone “tell”
you what the contract says. TAKE YOUR TIME in making your
decision. New motor vehicles are more than just a casual purchase,
they are investments that should be carefully thought through
before signing the contract. Secure copies of all paperwork
prepared by the dealer agent in the contractual process. Be sure that your contract (before signing) includes all of the extras, special features, additional accessories, or anything agreed upon during your negotiations.
When you have decided upon a vehicle, whether new or used,
there are several questions to ask yourself depending on your
situation. A few key considerations before your purchase would
be:
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(1) |
Is
this the vehicle I really want, can easily afford, or
practical for its intended use? |
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(2) |
Does
the vehicle, sales price or financing appear to be “too
good to be true,” if so, it probably is. |
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(3) |
Think
about the purchase overnight. You should never be pressured
into buying a vehicle on the spot. If it has to be purchased
TODAY…perhaps you shouldn’t. |
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(4) |
There
is NOT a three (3) day return policy mandated by Arkansas
Law for new vehicle purchases according to our Attorney
General's office. The dealer may or may not offer such
a policy, if there is one offered make sure you have the
terms in writing. |
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(5) |
Remember
to always expect your business transactions in writing
and you fully understand the terms before signing. Never
sign a blank contract. |
Consumers
can file complaints
with the Arkansas Motor Vehicle Commission regarding New Motor
Vehicle entities and their sales, management and finance
staff which are licensed by the Commission. If it becomes
necessary for a consumer to submit a complaint there are guidelines
that must be followed in order to properly process the complaint.
The Commission has prepared an Advertising
Complaint Form and a General
Complaint Form to aid in the proper preparation and submission
of documents.
You can review the current copy of the AMVC
ACT which is the Statutory Code (law) and/or a copy of
the current AMVC RULES.
ACIC Hot File/Vehicle Verification Form Now Online!
When
the proper documents have been prepared they should be submitted
to:
Arkansas Motor Vehicle Commission
101 East Capitol, Suite 204
Little Rock, AR. 72201-3826
Office
hours are from 8:00 am to 4:30 pm Monday through
Friday.
You
may also reach the office by calling 1-501-682-1428
or by fax at 1-501-682-5573
The
AMVC may be contacted by E-mail at: amvc@arkansas.gov.
Please
be sure to include your phone number and/or address so you
can be contacted
with any information you may request.
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